Privacy Policy – plu77 Online Betting Platform Philippines

Your privacy matters to us. This policy explains in plain language what personal information plu77 collects from Filipino members, why we collect it, and exactly how we keep it safe.

Last updated: June 2025
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Your Data Is Encrypted

All personal and financial data on plu77 is protected with industry-standard TLS encryption. Your information travels between your device and our servers securely — the same standard used by licensed banks in the Philippines.

No Data Sold to Third Parties

plu77 does not sell, rent, or trade your personal information to marketers or data brokers. What you share with us stays with us — used only for the purposes described in this policy and nothing more.

You Control Your Data

Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request deletion of the personal data plu77 holds about you. Contact our support team at any time to exercise these rights.

Section 1

About This Policy

This Privacy Policy explains how plu77 ("plu77," "we," "our," or "us") collects, uses, stores, and protects personal information provided by members and visitors of the plu77 platform at plu77.best.

plu77 is committed to handling your personal data with care, transparency, and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules and regulations issued by the National Privacy Commission (NPC). By creating an account or continuing to use plu77, you acknowledge that you have read and understood this policy.

This policy applies to all personal information collected through the plu77 website, its mobile-optimised browser experience, and all related communications including email, live chat, and support ticketing. It covers every product offered on plu77: sports betting, esports betting, Tongits, Poker, and the VIP Club rewards programme.

Short version: plu77 collects only what it needs, uses it only for legitimate purposes, keeps it secure, and gives you clear rights over your own data. This policy is the full explanation of how all of that works.
Section 2

What Personal Information We Collect

plu77 collects personal information through several channels, depending on how you interact with the platform. Below is a breakdown of the categories we collect and the typical source of each.

Category Examples Source
Identity Data Full legal name, date of birth, nationality Registration form; KYC verification documents
Contact Data Mobile number, email address Registration form; account settings
Financial Data GCash / Maya / bank account reference numbers, transaction history Deposit and withdrawal requests
Technical Data IP address, browser type, device type, operating system Automatically collected on access
Usage Data Pages visited, bets placed, games played, session duration Platform activity logs
Communications Data Support chat transcripts, email correspondence Contact with plu77 support team
Verification Documents Government-issued ID, proof of address, selfie verification KYC process; withdrawal verification

plu77 does not collect sensitive personal information such as religious beliefs, political opinions, health records, or biometric data beyond what is required for identity verification as mandated by applicable gaming regulations.

Section 3

Why We Collect Your Information

plu77 only collects personal information where there is a legitimate and documented reason to do so. The purposes for which we process your data are:

  • Account creation and management: To register your account, verify your identity, keep your profile current, and provide access to all plu77 products and services.
  • Processing transactions: To facilitate deposits and withdrawals via your chosen Philippine payment method (GCash, Maya, BDO, BPI, etc.), reconcile your account balance, and maintain accurate financial records.
  • Identity verification and age checks: To confirm that you are at least 18 years old and are who you say you are, as required by Philippine gaming regulations and plu77's Terms and Conditions.
  • Anti-money laundering compliance: To monitor transactions for suspicious patterns and fulfil plu77's obligations under applicable Philippine financial crime prevention laws.
  • Customer support: To respond to your enquiries, resolve disputes, and provide assistance across all plu77 support channels.
  • Platform improvement: To analyse how members use plu77 and identify areas where the betting experience, loading speed, interface design, or game selection can be improved.
  • Personalisation: To present you with promotions, content, and notifications that are relevant to your activity on plu77 — for example, showing you upcoming MPL PH matches if you regularly bet on Mobile Legends.
  • Responsible gaming monitoring: To detect patterns of activity that may indicate problem gambling behaviour, and to enable timely outreach or intervention where appropriate.
  • Legal and regulatory compliance: To comply with applicable Philippine laws, respond to lawful requests from government authorities, and defend plu77's legal interests where necessary.
plu77 does not use your personal data for any purpose that is incompatible with those listed above. If we ever need to use your data for a new purpose, we will update this policy and notify you first.
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Section 5

Who We Share Your Data With

plu77 does not sell your personal information to anyone. We share your data only in the following circumstances and only with parties who are contractually obligated to handle it securely:

  • Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and card networks (Visa/Mastercard) receive the minimum information required to process your transactions. These providers operate under their own privacy policies and Philippine financial regulations.
  • Identity verification providers: Third-party KYC service providers may process your identity documents as part of plu77's age and identity verification process. These providers are contractually bound to use your data solely for verification purposes.
  • Technology and hosting providers: plu77's platform infrastructure relies on third-party hosting, database, and security service providers. These providers process data on plu77's behalf under strict data processing agreements.
  • Regulatory and law enforcement authorities: plu77 will disclose personal information to government agencies, gaming regulators, or law enforcement bodies where required by a lawful order, warrant, or regulatory requirement under Philippine law.
  • Professional advisers: Lawyers, auditors, and compliance advisers may access personal data where necessary in the context of formal engagements, subject to professional confidentiality obligations.

Where plu77 engages third-party processors, we ensure they are bound by appropriate data protection obligations and that they process your personal data only as instructed by plu77 and for no other purpose.

Section 6

How Long We Keep Your Information

plu77 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. In practice, this means:

  • Active accounts: Personal and transactional data is retained for the full duration of your membership with plu77 and for a minimum of five (5) years after account closure, in compliance with applicable anti-money laundering and gaming regulatory record-keeping requirements.
  • KYC and identity documents: Verification documents are retained for at least five (5) years after the last transaction or account closure, whichever is later.
  • Support communications: Chat and email records are typically retained for two (2) years from the date of the last communication in a support thread.
  • Technical and usage data: Aggregated and anonymised usage data may be retained indefinitely for platform analytics. Individually identifiable technical logs are retained for a maximum of 12 months.
  • Marketing data: If you have consented to receive marketing communications, your preferences and related contact data are retained until you withdraw consent or request deletion.

When retention periods expire, data is securely deleted or anonymised so that it can no longer be linked to any individual member.

Section 7

How We Protect Your Information

plu77 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures designed to protect against unauthorised access, loss, alteration, or disclosure:

  • TLS encryption in transit: All data transmitted between your browser or device and plu77's servers is encrypted using Transport Layer Security (TLS), the same standard used by Philippine banks and financial institutions.
  • Encrypted storage: Sensitive data fields — including passwords, payment reference numbers, and identity documents — are stored in encrypted form. Passwords are hashed using industry-standard one-way algorithms; plu77 staff cannot view your password.
  • Access controls: Internal access to personal data is restricted to plu77 staff who require it for legitimate business purposes. Role-based access controls and audit logging are in place to track data access events.
  • Regular security assessments: plu77 conducts regular vulnerability assessments and reviews of its security infrastructure to identify and address potential risks before they can be exploited.
  • Breach response procedures: In the event of a personal data breach that poses a risk to members, plu77 will notify affected members and report to the National Privacy Commission within the timeframes required by the Data Privacy Act and NPC regulations.
Your role in security: Keep your plu77 password unique and confidential. plu77 will never ask for your password via email, SMS, or phone. If you suspect unauthorised access to your account, contact support immediately.
Section 8

Cookies and Tracking Technologies

plu77 uses cookies and similar tracking technologies to improve the performance and functionality of the platform. A cookie is a small text file stored on your device when you visit plu77. Here is how we use them:

  • Strictly necessary cookies: These are required for plu77 to function correctly — they manage your login session, maintain your bet slip state, and ensure your account balance is displayed accurately. You cannot opt out of these without affecting the platform's functionality.
  • Performance cookies: These collect anonymised data about how pages are used — which sections are visited most, where members encounter errors, and how fast pages load. This data helps plu77 prioritise platform improvements.
  • Functional cookies: These remember your preferences — such as your preferred language or display settings — so you do not have to set them every time you log in.
  • Analytics cookies: plu77 uses analytics tools to understand overall usage patterns on the platform. Data collected through analytics cookies is aggregated and does not identify you personally.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent parts of plu77 from functioning as intended. For more details, refer to your browser's help documentation on managing cookies.

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Section 9

Your Data Privacy Rights

As a plu77 member residing in the Philippines, you have the following rights under the Data Privacy Act of 2012 with respect to your personal information held by plu77. All of these rights can be exercised by contacting plu77 support:

Right to Access

Request a copy of the personal information plu77 holds about you, including details of how it is used and with whom it has been shared.

Right to Correction

Request correction of any inaccurate or incomplete personal data plu77 holds about you. You can update most basic contact details directly in your account settings.

Right to Erasure

Request deletion of your personal data where there is no longer a lawful basis for plu77 to hold it. Note that regulatory retention requirements may limit full erasure in some cases.

Right to Object

Object to plu77 processing your data for direct marketing purposes. You can opt out of marketing communications at any time via your account settings or by contacting support.

Right to Data Portability

Request a copy of your personal data in a structured, machine-readable format where technically feasible, so you can transfer it to another service if you choose.

Right to Lodge a Complaint

If you believe plu77 has mishandled your personal data, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, contact the plu77 support team at support@plu77.best. We will respond to all data rights requests within the timeframe required by the Data Privacy Act — generally within 15 business days of receiving a complete and valid request. We may need to verify your identity before processing a rights request to prevent unauthorised disclosure.

Section 10

Minors and Age Restrictions

plu77 is strictly intended for persons who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If you are a parent or guardian and believe that a minor has created a plu77 account using false information, please contact us immediately at support@plu77.best with relevant details.

Upon receiving such a report, plu77 will investigate the matter promptly. If it is confirmed that the account belongs to a minor, plu77 will close the account and securely delete all associated personal data as quickly as practicable, subject to any legally required retention obligations.

plu77 applies age verification checks at registration and may request supporting ID documents at any point during a member's use of the platform. These checks are in place to protect young people and comply with Philippine gaming regulations that require all operators to prevent underage access.

Section 11

Changes to This Privacy Policy

plu77 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, or NPC guidance. When we make material changes, we will provide at least seven (7) days' advance notice to registered members via email or an in-platform notification before the updated policy takes effect.

Non-material changes — such as clarifications or corrections that do not affect your rights or how your data is processed — may take effect immediately. The "Last updated" date at the top of this page reflects when the most recent version was published.

We encourage you to review this policy periodically. Continued use of plu77 after a policy update is published constitutes your acceptance of the revised terms. If you disagree with any changes, please stop using plu77 and contact support to close your account.

Section 12

Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please reach out to the plu77 team:

For complaints that are not resolved to your satisfaction by plu77, you may also contact the National Privacy Commission of the Philippines through its official channels. plu77 cooperates fully with NPC enquiries and investigations.

This Privacy Policy is effective from the "Last updated" date above and applies to all personal information plu77 holds about current and former members.

Six Privacy Commitments Every plu77 Member Can Count On

These commitments are not marketing copy — they are operational practices built into how plu77 handles data every day.

Encrypted Storage

Sensitive data fields — including your payment references and identity documents — are stored in encrypted form. Even if there were a system breach, this data would be unreadable without the decryption keys that plu77 keeps separate from the data itself.

Minimal Data Collection

plu77 follows a data minimisation principle: we only collect information that is genuinely needed to provide you with the service. We do not ask for your home address, school history, or social connections, because we do not need them to run a betting platform.

Marketing You Can Control

plu77 sends promotional communications only to members who have not opted out. You can unsubscribe from all marketing emails and SMS notifications at any time through your account settings — no lengthy forms or waiting periods required.

Clear Retention Limits

plu77 does not keep your personal data indefinitely. Retention periods are defined for each data category, based on legal requirements and legitimate business need. When the period expires, data is securely deleted or anonymised.

NPC-Compliant Practices

plu77's data handling practices are designed to comply with the Philippine Data Privacy Act of 2012 and the implementing regulations issued by the National Privacy Commission. Our procedures are reviewed regularly as NPC guidance evolves.

Transparent About Changes

When plu77 updates this policy in a material way, members are notified in advance — not after the fact. You always have the option to review any changes before they take effect and to close your account if you disagree with them.

Bet on plu77 — A Platform That Respects Your Privacy

Your data is handled with care at every step. Register now and enjoy sports betting, Tongits, Poker, and more — all in Philippine pesos, with fast GCash and Maya payouts.